Returns and refunds
What to do if something isn't right.
Needs review before launch: This policy is placeholder wording only. It must be reviewed against Australian Consumer Law and finalised before launch.
Change of mind
[Return window and conditions to be supplied — for example unused items in original packaging within X days.]
Faulty or incorrect items
If an item arrives faulty, damaged or incorrect, contact us with your order number and photos and we will arrange a replacement or refund.
Hygiene items
[List any items that cannot be returned for hygiene reasons.]
Return postage
[Who pays return postage in each situation — to be supplied.]
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.