Grooming cancellation policy
Notice periods, deposits and rescheduling for mobile grooming appointments.
Needs review before launch: Notice periods, fees and deposit rules are placeholders and must be set by the business before launch.
Rescheduling
Appointments can be rescheduled using the link in your confirmation email, or from your customer account, up to [X hours] before your appointment.
Cancellations
Cancellations made more than [X hours] before the appointment are [fee-free / subject to a fee]. Cancellations inside [X hours] may forfeit the deposit.
No shows and access
If we cannot access the property or the pet is unavailable at the appointment time, a [fee / deposit forfeit] may apply.
Changes on the day
If coat condition, matting or behaviour differs from the details provided, the service, duration and price may need to change, or the appointment may be shortened for your pet's welfare.
Weather and safety
[Any weather, parking or safety conditions to be supplied.]